Privacy policy

Privacy Policy

Contact: info@cupria-jewellery.com

Introduction

Cupria operates this website and the associated online store, including all related features, content, tools, products, and services (hereinafter referred to as the “Services”), in order to provide our customers with a smooth, secure, and personalized shopping experience.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase.

Personal data is processed in accordance with applicable data protection laws, in particular the General Data Protection Regulation (EU) 2016/679 (GDPR) and any applicable national data protection regulations.

By using our Services, you acknowledge that you have read this Privacy Policy.


1. Personal Data We Collect

We collect personal data where necessary for conducting our business activities, processing your order, or improving your shopping experience.

This may include, in particular:

  • Contact information: First and last name, postal address, email address, and telephone number.
  • Payment information: Payment method and transaction information. Payment data is processed through the payment service providers we use. As a general rule, we do not store complete credit card or bank account details ourselves.
  • Account information: Login details, settings, preferences, and order history.
  • Order information: Products ordered, returned, or exchanged, as well as information relating to the processing of your order.
  • Technical data: IP address, browser type, device used, operating system, pages visited, time spent on the website, and other technical usage information.
  • Communication data: Messages sent to our customer service team and, where applicable, information provided through surveys, reviews, or other communications.

2. How We Collect Personal Data

Your personal data may be collected in various ways:

  • Directly from you: For example, when you place an order, create a customer account, contact our customer service team, or subscribe to our newsletter.
  • Automatically: For example, through cookies, analytics tools, and similar technologies used when you visit our website.
  • Through our service providers: For example, in connection with payment processing, shipping, the technical operation of our website, or our marketing activities.

3. Purposes of Data Processing

The personal data we collect may be processed for the following purposes in particular:

Order Processing and Delivery

We use your data to process orders, handle payments, ship products, and process returns and refunds.

Improving the Customer Experience

We may use data to tailor our website, content, product recommendations, and offers to the interests and preferences of our customers and to improve our Services.

Communication and Customer Service

We use your data to respond to your inquiries, provide support, and inform you about the status of your order or other relevant matters.

Marketing and Newsletters

Where you have given your consent, or where another legal basis applies, we may send you information about offers, promotions, products, and news from Cupria.

You may withdraw your consent at any time with effect for the future or unsubscribe from the relevant marketing communications.

Security and Legal Obligations

We may process personal data to prevent fraud and misuse, ensure the security of our website and transactions, and comply with legal and regulatory obligations.


4. Sharing Personal Data

Where necessary for the relevant purposes, your personal data may be shared with the following recipients in particular:

  • Shopify, our e-commerce platform, particularly for the technical provision and operation of our online store.
  • External service providers, such as shipping companies, payment service providers, IT service providers, hosting providers, and marketing service providers, where their services are necessary for operating our store or providing our Services.
  • Authorities and other public bodies, where we are legally required to disclose data or where disclosure is necessary to protect or exercise our legal rights.

Where required by law, appropriate data protection and data processing agreements are entered into with our service providers.

Further information about Shopify’s processing of personal data can be found in Shopify’s Privacy Policy.


5. Cookies and Similar Technologies

Cupria may use cookies and similar technologies to:

  • ensure the proper functioning of the website;
  • analyze the use of and visitor numbers to our website;
  • improve the performance and usability of our website;
  • personalize your shopping experience; and
  • where permitted and, where required, with your consent, display personalized advertising.

Where consent is legally required for certain cookies or similar technologies, these will generally only be used after you have provided the relevant consent.

You can manage your cookie preferences using the settings provided on our website and, where applicable, through your browser settings.

Disabling certain technically necessary functions may result in some areas or features of our website not functioning properly or being unavailable.


6. Data Retention

As a general rule, we retain personal data only for as long as necessary for the respective processing purposes or for as long as statutory retention obligations apply.

This may include, in particular:

  • the duration of your business relationship with Cupria;
  • the duration of statutory commercial and tax-related retention periods;
  • the period necessary to handle or defend against potential legal claims; and
  • the period necessary to document and ensure the traceability of transactions.

Invoice, accounting, and transaction data may be retained in accordance with the applicable statutory retention periods.


7. Data Security

Cupria implements appropriate technical and organizational security measures to protect personal data against loss, misuse, alteration, unauthorized disclosure, or unauthorized access.

In doing so, we take into account, in particular, the state of the art, the nature and scope of the processing, and the risks associated with such processing.

Despite appropriate security measures, no transmission or storage of data over the internet can be guaranteed to be completely secure.


8. Your Data Protection Rights

Under the GDPR and applicable data protection laws, you may have the following rights in particular:

  • Right of access to the personal data we process about you
  • Right to rectification of inaccurate or incomplete data
  • Right to erasure of your personal data
  • Right to restriction of processing
  • Right to data portability
  • Right to object to certain types of processing
  • Right to withdraw consent with effect for the future
  • Right to lodge a complaint with a competent data protection supervisory authority

To exercise your data protection rights, you can contact us at:

info@cupria-jewellery.com

To process your request, we may ask you to provide additional information where necessary to appropriately verify your identity.

You also have the right to lodge a complaint with the data protection supervisory authority responsible for you.


9. International Data Transfers

In connection with the use of our website and our cooperation with service providers, personal data may also be processed outside the Netherlands or the European Economic Area.

This may be the case, in particular, where international service providers such as Shopify or other technical, logistics, or marketing service providers are used.

Where personal data is transferred to countries outside the European Economic Area, we ensure, where legally required, that appropriate safeguards are in place in accordance with the GDPR.

These safeguards may include, in particular, an adequacy decision by the European Commission, the Standard Contractual Clauses (SCCs) adopted by the European Commission, or other legally recognized safeguards.


10. Changes to This Privacy Policy

Cupria reserves the right to update or amend this Privacy Policy as necessary, for example due to legal, technical, or organizational developments.

The current version will be published on this page.

Where required, significant changes may also be communicated through appropriate additional channels.


11. Contact

If you have any questions about this Privacy Policy, the processing of your personal data, or the exercise of your data protection rights, you can contact us using the following details:

Cupria

Customer Service / Data Protection:
info@cupria-jewellery.com

Operator:
DPS eCommerce

Address:
Cambridgelaan 745
3584 DW
Netherlands

Company Number:
90002571