Refund policy

Return and Refund Policy

Thank you for shopping with Cupria.

We hope you are completely satisfied with your order. If, for any reason, you are not satisfied, you may return your item in accordance with the conditions set out below.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

The product must not have been used, worn, or washed.
All original tags, packaging, and accessories must be complete and included.
Items must be in the same condition in which they were delivered.

Returns that do not meet these conditions may not be accepted or refunded.

Products Excluded from Returns

Please note that the following items may be excluded from returns or refunds:

Personalized or custom-made items
Products expressly marked as “Final Sale”
Discounted or sale items, where explicitly stated
Products that cannot be returned after opening or use for hygiene reasons

Return Period

You may request a return within 30 days of receiving your order.

Return requests submitted after this period may not be accepted.

Return Process

To initiate a return, please contact our customer service team:

info@cupria-jewellery.com

Please provide the following information:

Your order number
The reason for the return
A photo of the product and, where applicable, the defect
Your full name
Your delivery address

Once we have reviewed your request, our customer service team will provide you with detailed return instructions. These will include return authorization and the address of our central warehouse in Asia, to which all returns must be sent.

Returns sent without prior authorization may not be accepted or processed.

Return Shipping Costs

The customer is responsible for the cost of return shipping.

As our central warehouse is located in Asia, international shipping costs may vary depending on the customer’s country of residence.

We strongly recommend using a tracked shipping service for your return so that the delivery of the package can be monitored.

Cupria accepts no responsibility for returns that are lost, delayed, or sent without tracking.

Processing or restocking fees may apply to cover administrative costs associated with the return. If such fees apply, the customer will be informed of the amount before the return is confirmed.

Refunds

Once the returned item has been received and inspected, you will receive a confirmation by email.

If your return is approved:

The refund will be issued to the payment method used for the original order.
The refund will be processed once the return has been successfully inspected and approved by our team.

Please note that after the refund has been processed, it may take up to 10 business days for the amount to appear in your bank account or through your original payment method. The actual processing time depends on your payment provider or financial institution.

Original shipping costs and any applicable processing or restocking fees are non-refundable unless otherwise required by law.

Damaged, Defective, or Incorrect Items

If you have received a damaged, defective, or incorrect item, please contact our customer service team within 5 days of receiving your package.

Your request should include:

Your order number
A description of the issue
Clear photos of the product concerned

Our team will review your case as quickly as possible and, depending on the circumstances, may offer one of the following solutions:

Replacement of the product
A refund of the purchase price
Another appropriate solution

Claims submitted after the 5-day period may no longer be eligible for consideration.

Cancellations

Orders can only be cancelled within a maximum of one hour after purchase.

After this period, orders are automatically forwarded for logistics processing and can therefore no longer be cancelled.

If your order has already been shipped, you must first wait for it to be delivered and then request a return in accordance with this Return and Refund Policy.

Important Information

All returns are handled and processed through our central warehouse in Asia.
Returns sent to an address other than the one specified in the return authorization may be rejected.
Refunds are generally issued only after the returned items have been physically received and inspected.
Cupria reserves the right to reject returns or refunds if the conditions set out in this policy are not met.

Legal Information

This Return and Refund Policy takes into account our international logistics processes and applies to all orders placed through Cupria.

By completing a purchase, you confirm that you have read and understood this Return and Refund Policy.

Nothing in this policy affects any mandatory statutory consumer rights to which you may be entitled.

Contact

Cupria Jewellery

Customer Service: info@cupria-jewellery.com