For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:
Consumer: Any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession and who enters into a distance contract with Cupria.
Trader: The natural or legal person who offers goods or services to consumers by means of distance selling. The operator of Cupria is DPS eCommerce.
Distance Contract: A contract concluded between Cupria and the consumer under an organized distance sales or service scheme, without the simultaneous physical presence of the parties and with the exclusive use of means of distance communication up to and including the time at which the contract is concluded.
Right of Withdrawal: The consumer’s statutory right to withdraw from a distance contract within the legally prescribed period without giving a reason.
Business Day: A day that is not a Saturday, Sunday, or public holiday.
Means of Distance Communication: Means of communication that can be used to conclude a contract without the parties being physically present at the same time, such as a website or email. Geplakte markdown
These Terms and Conditions apply to all orders and sales concluded through the Cupria online store.
Before a contract is concluded, these Terms and Conditions will be made available to the consumer in an appropriate manner.
By placing an order, the customer agrees to these Terms and Conditions.
Mandatory statutory consumer rights remain unaffected by these Terms and Conditions.
We make every effort to display our products and services on our website as completely and accurately as possible.
Please note, however, that colors, images, and the appearance of a product may differ slightly from its actual appearance depending on the screen, device, and settings used.
We cannot guarantee that the representation of a product on your device will fully reflect its actual appearance.
Product descriptions, ranges, and availability may be adjusted. We also reserve the right to remove products from our range or limit available quantities where permitted by law.
Where our products contain or are made of copper, we expressly point out that we cannot provide any guarantee or assurance regarding possible health, physical, or other positive effects resulting from wearing copper.
Scientific research concerning the potential health benefits of wearing copper is inconclusive and has produced varying or mixed results. Any information presented on our website regarding traditionally attributed or potential properties of copper should therefore not be understood as a guarantee of any particular effect or result.
Our products are not a substitute for medical advice, diagnosis, or treatment. If you have health concerns or questions, you should consult an appropriately qualified healthcare professional.
By placing an order, you make a binding offer to purchase the products contained in your shopping cart.
Receipt of an order does not in itself constitute acceptance of the purchase offer unless otherwise stated in the relevant order confirmation.
The contract is concluded once the order has been appropriately confirmed or accepted by Cupria.
Payment must be made using the payment method selected during the checkout process.
Before completing your order, please check all information carefully, particularly the products, sizes, variants, delivery address, and payment information.
Returns and refunds are additionally subject to the Return and Refund Policy published on our website. Statutory rights, particularly the statutory right of withdrawal and warranty rights, remain unaffected.
Products purchased through our online store are generally intended for personal use.
After placing an order, you may attempt to request a change to your order within a maximum of 1 hour, for example regarding:
To do so, please contact our customer service team at:
Email: info@cupria-jewellery.com
Please provide your order number and the requested change.
After this period has expired, the order may already have entered logistical processing, and a change may no longer be possible.
Cupria cannot guarantee that a change can be made even within the stated period. Whether a change can be made depends, in particular, on the processing status of the order and product availability.
If the order has already been shipped, it can no longer be changed. In this case, you must wait for delivery and may subsequently exercise any applicable statutory or contractual return rights.
Consumers entering into distance contracts generally have a statutory 14-day right of withdrawal.
The withdrawal period generally begins on the day on which you, or a third party designated by you who is not the carrier, receives the goods, unless otherwise provided by law.
In addition, Cupria may voluntarily offer customers an extended return period of a total of 30 days from receipt of the order.
Such a voluntary extension does not affect the statutory 14-day right of withdrawal.
To exercise your right of withdrawal, you must inform Cupria of your decision to withdraw from the contract by means of a clear statement.
You can contact us by email at:
Email: info@cupria-jewellery.com
Where possible, please provide the following information:
You may use the statutory model withdrawal form for this purpose. However, use of this form is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
After exercising the statutory right of withdrawal, the relevant goods must generally be returned within 14 days of notifying us of the withdrawal.
Where possible, the goods should be returned complete and with all accessories supplied.
The consumer may inspect the goods to the extent that would also be possible in a physical retail store. The consumer is only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
The consumer bears the direct costs of returning the goods, provided that they were properly informed of this before the contract was concluded and unless otherwise required by law.
Statutory warranty rights apply to defective, damaged, or incorrectly delivered products.
If you validly withdraw from the contract, we will generally reimburse all payments received from you in connection with the withdrawn contract, including the cost of the least expensive standard delivery method offered by us.
Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us will not be reimbursed.
The reimbursement will generally be made without undue delay and no later than 14 days from the day on which we receive your notice of withdrawal.
However, we may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.
Unless expressly agreed otherwise, we will use the same payment method for the reimbursement that you used for the original transaction.
The statutory right of withdrawal may, in particular, be excluded for goods that:
Merely labeling an item as “Final Sale,” a sale item, or a discounted item does not in itself exclude an otherwise applicable statutory right of withdrawal.
Separate conditions may apply to voluntary return rights offered beyond the statutory withdrawal period.
Prices displayed on the website may be changed for future orders. For an already concluded purchase contract, the price agreed at the time of the order applies.
Any shipping costs and other additional charges will, where required, be shown to the customer before the order is completed.
Taxes and duties are handled in accordance with the applicable legal requirements.
The customer is responsible for providing correct, complete, and up-to-date information when placing an order.
By using a payment method, you confirm in particular that:
We make every effort to process and deliver orders within the stated delivery times.
Where delivery times are stated only as estimated delivery times, actual delivery times may vary due to logistical or other circumstances.
Mandatory statutory consumer rights in the event of delayed or failed delivery remain unaffected.
For consumers, the risk of accidental loss of or damage to the goods generally passes to the consumer only when the consumer, or a third party designated by the consumer who is not the carrier, has received the goods.
Payment becomes due in accordance with the payment method selected during the checkout process.
Depending on availability, the following payment methods may be offered in particular:
Payments may be processed through external payment service providers.
Cupria generally does not store complete credit card details. The relevant payment information is processed by the payment service providers used by us.
Products are shipped to the delivery address provided by the customer during the checkout process.
Estimated delivery times may vary depending on the destination country and shipping method.
As a general guideline, the following delivery times may apply:
Unless expressly stated otherwise, these are estimated delivery times.
Delays may occur in particular due to increased shipping volumes, customs clearance, transportation issues, or other circumstances outside our direct control.
The customer’s statutory rights in the event of delivery delays remain unaffected.
All content published on the Cupria website, including in particular text, images, logos, photographs, videos, designs, and graphic elements, may be protected by copyright, trademark rights, or other intellectual property rights.
Reproduction, publication, distribution, or other use of protected content without appropriate authorization is not permitted unless such use is legally permitted.
Products purchased through Cupria are subject to the applicable statutory warranty rights.
If a product is defective, damaged, or not delivered in conformity with the contract, please contact our customer service team as soon as reasonably possible.
To assess the matter, we may ask you to provide appropriate information or photographs of the relevant product.
A request to provide photographs or other information does not limit any mandatory statutory warranty rights of the consumer.
Cupria is liable in accordance with applicable law.
To the extent permitted by law, liability for certain indirect or consequential damages may be limited.
However, no limitation of liability applies where liability is mandatory under applicable law, particularly in cases of intent, gross negligence, or other circumstances provided for by law.
Mandatory statutory consumer rights remain unaffected.
Our website may provide or integrate features, tools, or services offered by third parties.
Such services may be subject to additional terms and conditions and privacy policies of the respective third-party provider.
To the extent permitted by law, the respective third-party providers are responsible for their own services.
Our website may contain links to third-party websites or services.
Cupria does not necessarily have control over the content, privacy practices, or terms and conditions of external websites.
The terms and conditions of the respective provider generally apply to the use of such external services.
Our statutory responsibility for our own content and actions remains unaffected.
Personal data is processed in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR).
Further information about the collection, processing, storage, and sharing of personal data can be found in our Privacy Policy.
These Terms and Conditions and the contractual relationships arising from them are generally governed by the laws of the Netherlands, to the extent permitted by law.
For consumers who are habitually resident in another Member State of the European Union, this choice of law does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they are habitually resident.
Cupria reserves the right to amend or update these Terms and Conditions for future orders.
An order is generally subject to the version of the Terms and Conditions in effect at the time the relevant contract is concluded.
If you have any questions or complaints regarding an order, you can contact our customer service team:
Email: info@cupria-jewellery.com
We aim to process complaints within a reasonable period and, where possible, respond within 14 days.
Your statutory rights and your ability to contact the competent authorities or courts, where applicable, remain unaffected.
Cupria
Email:
info@cupria-jewellery.com
Operator:
DPS eCommerce
Address:
Cambridgelaan 745
3584 DW
Netherlands
Company Number:
90002571
