Contact: info@cupria-jewellery.com
Thank you for choosing Cupria.
We place great importance on the careful processing, inspection, and delivery of every order. Below you will find all important information regarding our shipping process, processing times, and estimated delivery times.
Every order is carefully processed and inspected before shipment to ensure that all ordered items are shipped completely and correctly.
Orders placed from Monday to Friday are generally processed within 1–2 business days after successful receipt of payment.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation by email. Where available, this will include your tracking number and shipment tracking information.
We recommend checking your email inbox and, where applicable, your spam folder regularly.
Our orders are delivered through international logistics and shipping partners.
The estimated delivery time is approximately 3–9 business days.
The stated delivery time generally begins after your order has been processed and handed over to the shipping provider.
Please note that this is an estimated delivery time.
Delivery may take longer during particularly busy periods, public holidays, promotional events, customs clearance, or due to delays within the international transportation network.
We make every effort to deliver every Cupria order to you as quickly and reliably as possible.
For orders placed with Cupria, we generally offer free standard shipping, unless otherwise indicated during the checkout process.
The shipping cost applicable to your order will be displayed at checkout before you complete your purchase.
Our goal is to provide a transparent shopping experience without unexpected shipping costs when completing your order.
Once your order has left our logistics center and has been registered by the shipping provider, you will receive a shipping confirmation by email.
Where available for the relevant shipment, this will include:
Please note that after shipment, it may generally take 2–3 business days for the tracking information to become fully active and updated.
This does not mean that your order is not already on its way. For international shipments, there may be some time between the electronic transmission of shipping information and the first visible scan of the package.
If the tracking information has not been updated after several business days or if you have any questions about your delivery, please contact our customer service team:
Please include your order number so that we can process your request as quickly as possible.
Cupria works with international logistics centers and shipping partners to ensure the continuous availability of our collections and efficient order processing.
Depending on product availability, the delivery destination, and the logistics process, your order may therefore be shipped from an international logistics center.
As a result, individual shipments may travel through an international transportation network before being handed over to a local delivery provider in the destination country.
For orders within the European Union, we aim to ensure the smoothest possible delivery process.
For deliveries to countries outside the European Union, additional import duties, customs charges, or taxes may apply depending on the applicable local laws and customs regulations.
Where such charges are not expressly included at checkout, they may be charged to the recipient.
Cupria generally has no control over the amount or collection of such government-imposed charges.
Please make sure that you provide a complete and correct delivery address when placing your order.
If a package cannot be successfully delivered due to circumstances such as:
the shipment may be returned to the sender or the responsible logistics center.
Depending on the circumstances:
Any mandatory statutory consumer rights remain unaffected.
We therefore recommend carefully checking your name, street, house number, postal code, and city before completing your order.
If you notice an error in your delivery address immediately after placing your order, please contact us as soon as possible at:
We cannot guarantee that changes can be made once the order is already being processed or has entered the shipping process.
Despite careful planning, delivery delays may occur in exceptional circumstances.
Possible causes include:
The stated delivery times should therefore generally be regarded as estimated timeframes unless a binding delivery deadline has expressly been agreed upon.
Any statutory consumer rights relating to delayed or failed delivery remain unaffected.
In certain cases, an order may be shipped in multiple packages for logistical reasons.
This may occur, for example, when different items are available at different logistics centers.
In such cases, you may receive multiple tracking numbers or shipping confirmations.
You will not incur any additional shipping costs as a result, unless otherwise expressly agreed before completing your order.
If your order arrives damaged or the tracking information indicates a potential issue, please contact us as soon as possible at:
For damaged deliveries, please provide, where possible:
We will review the case and inform you of the next steps.
Your statutory warranty and consumer rights remain unaffected.
Our customer service team is available to assist you with questions regarding:
Contact us at:
Whenever possible, please include your order number with your inquiry. This allows us to locate your order more quickly and process your request more efficiently.
Our goal is to provide you with the smoothest possible shopping experience with Cupria, from completing your purchase through to delivery.
Cupria
Email:
info@cupria-jewellery.com
Operator:
DPS eCommerce
Address:
Cambridgelaan 745
3584 DW
Netherlands
Company Number:
90002571
